1. Submit Your Inquiry: Begin by filling out our online inquiry form or contacting us directly. Provide event details, including the date, location, and services you're interested in info@OneMagicalEvent.com or 209-715-2491
2. Receive Your Quote: Based on your event details, we’ll provide a customized quote tailored to your needs.
3. Secure Your Date: To reserve your date, a signed contract and a non-refundable retainer are required. The retainer will be applied toward your final balance. 
4. Design Consultation: Once your reservation is confirmed, we’ll schedule a 15-30 minute design call to discuss your customizations, such as overlays, animations, and backdrops.
5. Final Payment: The remaining balance is due before the event date, typically during the final design call or at least 7 days before your event.
6. Event Day: On the day of your event, our team will arrive early to set up and ensure everything runs smoothly, so you can focus on celebrating.

• Initial Retainer: A 33% non-refundable retainer is required upon signing the contract to secure services and begin the design process.
• Midway Payment: An additional 33% is due during the midway call, scheduled no later than two weeks prior to the event.
• Final Payment: The remaining 34% is due at least 48 hours before the event. This payment activates our insurance coverage.
• Late Payment: Payments after the deadline may result in a 25% late fee and potential service delays or cancellations.
• Payment Methods: Accepted methods include Visa, Mastercard, American Express, Zelle, Venmo, Apple Pay, Cash App, and corporate checks.

• Cancellation Notice: Written notice is required at least 30 days before the event for partial refunds.
• Refunds: Cancellations more than 30 days before the event receive a 50% refund of payments (excluding the non-refundable retainer).
• Late Cancellations: Cancellations within 30 days of the event result in forfeiture of all payments.
• Process: Cancellation requests must be emailed to info@onemagicalevent.com. Refunds are processed within 30 days.

• A minimum area of 6’ x 8’ for setup.
• Access to a 110V, 20 amps, 3-prong standard electrical outlet within 20 feet of the booth area.

• Photo Booth Operations: The booth will operate during the contracted time. Interruptions for maintenance or restroom breaks will not exceed 10% of the event’s total time.
• Setup & Tear Down: Delivery, setup, and removal are included. Operational time will not be extended for early event closures.
• Inclement Weather: Services may cease if weather conditions pose risks to safety or equipment. No refunds will be issued for weather-related interruptions.

• Force Majeure: Services may be canceled due to unforeseen events (e.g., pandemics, natural disasters).
• Liability: The Client agrees to indemnify One Magical Event against claims arising from the event.
• Damage to Equipment: The Client is responsible for any damage or loss caused by misuse, theft, or disasters.

• Model Release: Guests grant permission for their photos to be used for promotional purposes unless explicitly excluded.
• Underage Use: Children under 13 must be supervised by an adult when using the booth. Photos of unsupervised children are prohibited.
• Online Gallery: By approving online hosting, the Client releases One Magical Event from liability for hosted images.

One Magical Event holds general liability insurance with the following limits:

• $1,000,000 per occurrence
• $2,000,000 general aggregate

Additional coverage requests may incur extra costs.