Payment Policy
- Initial Retainer: A 33% non-refundable retainer is required upon signing the contract to secure services and begin the design process.
- Midway Payment: An additional 33% is due during the midway call, scheduled no later than two weeks prior to the event.
- Final Payment: The remaining 34% is due at least 48 hours before the event. This payment activates our insurance coverage.
- Late Payment: Payments after the deadline may result in a 25% late fee and potential service delays or cancellations.
- Payment Methods: Accepted methods include Visa, Mastercard, American Express, Zelle, Venmo, Apple Pay, Cash App, and corporate checks.
Cancellation Policy
- Cancellation Notice: Written notice is required at least 30 days before the event for partial refunds.
- Refunds: Cancellations more than 30 days before the event receive a 50% refund of payments (excluding the non-refundable retainer).
- Late Cancellations: Cancellations within 30 days of the event result in forfeiture of all payments.
- Process: Cancellation requests must be emailed to info@onemagicalevent.com. Refunds are processed within 30 days.
Space & Placement Requirements
- A minimum area of 6’ x 8’ for setup.
- Access to a 110V, 20 amps, 3-prong standard electrical outlet within 20 feet of the booth area.
Operational Policies
- Photo Booth Operations: The booth will operate during the contracted time. Interruptions for maintenance or restroom breaks will not exceed 10% of the event’s total time.
- Setup & Tear Down: Delivery, setup, and removal are included. Operational time will not be extended for early event closures.
- Inclement Weather: Services may cease if weather conditions pose risks to safety or equipment. No refunds will be issued for weather-related interruptions.
Force Majeure & Liability
- Force Majeure: Services may be canceled due to unforeseen events (e.g., pandemics, natural disasters).
- Liability: The Client agrees to indemnify One Magical Event against claims arising from the event.
- Damage to Equipment: The Client is responsible for any damage or loss caused by misuse, theft, or disasters.
Additional Policies
- Model Release: Guests grant permission for their photos to be used for promotional purposes unless explicitly excluded.
- Underage Use: Children under 13 must be supervised by an adult when using the booth. Photos of unsupervised children are prohibited.
- Online Gallery: By approving online hosting, the Client releases One Magical Event from liability for hosted images.
Insurance
One Magical Event holds general liability insurance with the following limits:
- $1,000,000 per occurrence
- $2,000,000 general aggregate
Additional coverage requests may incur extra costs.